Question 1

What is OBCRM Enterprise and how does the multi-tenant architecture work?

Accepted Answer

OBCRM Enterprise is an end-to-end Education CRM & ERP platform built specifically for education consultancies. We run a multi-tenant cloud infrastructure where each tenant is logically isolated at the database level (`companyId`). Your company data, transcript files, and communication hooks remain completely secure and isolated from other tenants.

Question 2

How does the student timeline coordinate hand-offs between departments?

Accepted Answer

When a lead status changes, OBCRM Enterprise automatically assigns relevant checklists and tasks to specific department queues. For example, once the Admissions Officer receives a conditional offer letter, the accountant ledger registers a pending tuition wire check, alerting the Accountant instantly in their unified ledger workspace.

Question 3

What is your data residency and backup policy?

Accepted Answer

We store all client folders, metadata, and database records in secure localized storage vaults. We run automatic system backups with AES-256 encryption at rest and TLS 1.3 in transit. Our security logs are immutable and trace every user transaction context.