Priority Support SLAs & Training

Your consultancy operates in a high-stakes environment where processing delays can result in missed academic deadlines. OBCRM backs all professional and enterprise accounts with contractual Service Level Agreements (SLAs).

Contractual Support Levels

Priority 1 (Workspace Outage)

1 Hour SLA Response

Critical failures blocking counselor system logins or database connections are handled immediately by our engineers.

Priority 2 (Workflow Blockers)

4 Hours SLA Response

Problems restricting document uploads or WhatsApp routing rules configurations are escalated to senior operations support.

Priority 3 (General Inquiries)

24 Hours SLA Response

Questions regarding sub-agent payouts, new branch setup steps, or pricing plan additions.

Onboarding & Counselor Training

We provide step-by-step onboarding consulting to configure branch permissions, integrate your WhatsApp Business credentials, and match your student pipelines with regional document rules. Every new account is provided with virtual counselor training guides.

Self-Service Resources

Verify platform configurations in our detailed documentation guides, or check system availability in our status centers. If you require technical assistance, please email our helpdesk: support@obcrm.net.